Effective Date: January 20, 2020

At Levmo, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy in compliance with consumer protection laws and Google Merchant Center requirements.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be made within 30 business days of the order delivery date.

• The item must be unused, in its original packaging, and in the same condition that you received it.

• Proof of purchase (such as your order number or receipt) must be provided.

• Items marked as final sale or non-returnable are not eligible for return unless they arrive damaged or defective.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support at support@levmo.shop or call us at +1 460 110 1984 to request a return authorization.

2. Clearly include your order number, reason for return, and photos (if item is damaged or incorrect).

3. After approval, send the item back to our return address using a trackable shipping service (UPS preferred).

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or damaged item).

• We recommend using UPS or another trackable shipping method to ensure safe delivery.

Return & Warehouse Address:
Levmo Returns Department
3388 Thomasson Lane,
Fairfield, California, 94533
United States

4. Refunds

Once your returned item is received and inspected:

• We will notify you via email regarding the approval or rejection of your refund.

• If approved, your refund will be processed and applied to your original method of payment (e.g., PayPal) within 5–7 business days.

• Shipping charges (if any) are non-refundable unless the return is due to our fault.

5. Exchanges

We currently do not offer direct exchanges. If you need a different item or size, please return the original product for a refund and place a new order.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Contact us immediately at support@levmo.shop with your order number and supporting photos.

• We will resolve the issue promptly by replacing the item or issuing a full refund, including shipping charges.

7. Contact Information

If you have any questions regarding your return, feel free to contact us:

• Email: support@levmo.shop

• Phone: +1 460 110 1984

• Address: 3388 Thomasson Lane, Fairfield, California, 94533, United States

Updated on August 3rd, 2024